Wavenet’s application lifecycle management suite, consisting of the Fusion Studio, the Prime Messaging Server and the Spark IP Media Server, provides an end to end platform for the design, deployment and management of multi channel self service and value added applications for Telecom service providers.
The suite empowers service providers to have a unified view of the customer across interaction channels and to build an application once which can be deployed on many platforms.
Wavenet’s lifecycle management suite is designed with re-usable best of breed components to ensure that Service providers can maximise their investments without duplicating investments in technology, design, backend integration, ongoing maintenance and reporting.
It helps service providers improve the process of deploying applications with greater visibility and traceability into the application deployment lifecycle, from requirements to deployment, while making maintenance easy with the ability to make channel-specific or overall changes on the fly.
Using the robust, yet lightweight communication protocols of REST services, It provides a complete framework to connect back end systems such as CRM, billing, OSS and ordering to front end applications accessed via channels such as IVR, USSD SMS, Mobile app and emerging channels such as VPA and RCS.
The suite also includes advanced reporting and business analytics allowing the service provider to have real time, cross channel insights into customer interactions. Supporting out of the box reports for business and caller analytics, development and fine tuning,administration and maintenance in addition to supporting integration with existing BI tools to provide more actionable insights to drive more personalised interactions.