Category Archives: IVR

product update

Product Release Updates for Voice Mail Services and Digital Health Services

          Product          Digital Health System (DHS) Release Version       1.0.0 New Features and Functionalities…
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product update

Product Release Update: Compose 2.5.0

      Date: 27th January 2022 Product      Compose Release Version       2.5.0 New Features and Functionalities Webchats as a channel Provides…
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Is visual IVR a bad idea?

Is Visual IVR a bad idea? I have been craving for pizza all day long, so I finally decided to order some after…
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Wavenet’s Health Tech Platform Serving COVID19 Home-Based Care Patients, Reaches 100,000 Milestone

November 23rd, 2021 (Colombo, Sri Lanka) 1390 COVID–19 Integrated Home-based Care Solution Successfully Administers Care to Over 100,000 Patients 1390 COVID-19 Integrated Home-based Care Solution…
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IVR white paper

White Paper – Delivering Superior IVR Experiences in Telecommunications

How to Deliver Superior IVR Customer Experiences in Telecommunications In this paper, Kalyan Achyutuni, CIO of Smart Axiata, and Suren Pinto, Global Wavenet CEO, discusses…
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Wavenet partners with Dialog

Wavenet Partners with Dialog and MyDoctor in Launching Sri Lanka’s COVID-19 Information Hotline

17/03/2020 – COLOMBO -SRI LANKA Dialog Axiata PLC Sri Lanka today launched the first four-digit freephone Coronavirus Covid-19 hotline (1390) in partnership with…
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DevOps blog

Integrate Grafana Dashboard with Hubot and Slack

Blog: 18th June 2019 | DevOps | Featured Technology: Hubot, Grafana Dashboards , Prometheus, Slack   Grafana is well known dashboard which is visualized time…
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IVR Solution Enhancement

Press Release: Smart Axiata partners with Global Wavenet to offer enhanced RBT in Cambodia

Image: Smart Axiata, Chief Marketing Officer, Stjepan Udovicic (Left), Global Wavenet CEO, Suren Pinto (Right)   FOR IMMEDIATE RELEASE, [29 May 2019, COLOMBO] -…
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AI in mobile telecommunications

Artificial Intelligence Opportunities In Telcoms Through Smart Self-care

Traditional mobile telecommunication in the 90's was all about Voice and SMS services. Today Communications Service Providers (CSPs) offer a proliferation of mobile…
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