Category Archives: IVR

IVR white paper

White Paper – Delivering Superior IVR Experiences in Telecommunications

How to Deliver Superior IVR Customer Experiences in Telecommunications In this paper, Kalyan Achyutuni, CIO of Smart Axiata, and Suren Pinto, Global Wavenet CEO, discusses…
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Wavenet partners with Dialog

Wavenet Partners with Dialog and MyDoctor in Launching Sri Lanka’s COVID-19 Information Hotline

17/03/2020 – COLOMBO -SRI LANKA Dialog Axiata PLC Sri Lanka today launched the first four-digit freephone Coronavirus Covid-19 hotline (1390) in partnership with…
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DevOps blog

Integrate Grafana Dashboard with Hubot and Slack

Blog: 18th June 2019 | DevOps | Featured Technology: Hubot, Grafana Dashboards , Prometheus, Slack   Grafana is well known dashboard which is visualized time…
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IVR Solution Enhancement

Press Release: Smart Axiata partners with Global Wavenet to offer enhanced RBT in Cambodia

Image: Smart Axiata, Chief Marketing Officer, Stjepan Udovicic (Left), Global Wavenet CEO, Suren Pinto (Right)   FOR IMMEDIATE RELEASE, [29 May 2019, COLOMBO] -…
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AI in mobile telecommunications

Artificial Intelligence Opportunities In Telcoms Through Smart Self-care

Traditional mobile telecommunication in the 90's was all about Voice and SMS services. Today Communications Service Providers (CSPs) offer a proliferation of mobile…
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