Wavenet’s IVR+ capabilities, combined with the power and accuracy of Google AI for Natural Language Processing (NLP), delivered an innovative value-added service to one of Asia’s largest telecommunication group’s customers. The operator introduced a unified 888 shortcode to their customer, which enabled them to manage multiple IVR services. The solution reduced 20% of the inbound calls to the customer service center and reduced OPEX costs significantly.

Wavenet’s automation and digital transformation suite of solutions increased call center operational efficiencies to the second largest blue-chip mobile phone and network operator in Bolivia, Latin America, providing service over AMPS, TDMA and GSM, GPRS networks, both at 850 MHz for mobile telephony as well as WiMAX internet. The operator experienced up to 57% reduction in calls and gained maximum impact for its IVR services with Wavenet’s holistic solution and enabled quick Time-to-Market (TTM).

Wavenet’s single service creation platform enabled IVR and USSD services to deliver multi-channel efficiencies for an international communications company operating across the Middle East, North Africa and Southeast Asia, a pioneer in introducing leading-edge tech and telecommunication solutions to customers, delivering a broad range of content and services via its advanced data-centric mobile and fixed networks.