Consumers are increasingly demanding a consistent and personalised service experience available 24/7 across their channel of choice. CSPs have long understood that providing a superior customer experience is the ticket to building a sustainable competitive advantage for themselves.
Wavenet’s application lifecycle management suite, consisting of the Fusion Studio, the Prime Messaging Server and the Spark IP Media Server, provides an end to end platform for the design, deployment and management of multi channel self service and value added applications for Telecom service providers.
Telecom service providers face many challenges today, from erosion of margin of traditional services due to intense competition to total revenue erosion due to OTT alternatives. In addition, rapid organic growth in the past led to innovation and new services being deployed in a siloed, ad-hoc manner resulting in complex.