AI Orchestration for Telecom CX | Compose

Build Once. Orchestrate Everywhere.

Compose brings visual service creation, AI orchestration, channel deployment, backend integration, and real-time testing into one workspace for telecom CX engineering teams.

Build flows and agents on one canvas

Create IVR journeys, chatbot flows, USSD menus, self-service apps, and AI agents using a visual canvas built for complex telecom workflows.

Your teams can design deterministic service logic and AI-powered journeys in the same workspace — reusing flows, templates, components, and backend actions instead of starting from scratch every time.

Visual flow canvas — the way IVR and flow teams already work.
Prompt-based agent builder — describe intent, get a working agent.
One runtime — deterministic flow logic and AI agents side by side.

Bring AI into journeys without losing control

Manage AI projects, prompts, training documents, intent matching, and API-based knowledge retrieval from the same workspace used to build customer journeys.

Compose helps operators balance conversational flexibility with business rules, governance, and operational control — so AI can move from experiments into production-ready customer journeys.

AI project monitoring
Prompt and training material control
Intent-based service execution

Build the journey once. Deploy it across every channel.

Deploy customer journeys across IVR, USSD, SMS, WhatsApp, Messenger, Telegram, Webchat, and HTTP while keeping service logic consistent across touchpoints.

Channel-specific experiences can be adapted without rebuilding the entire journey from scratch.

Channel-agnostic agent logic — written once, served everywhere.
Adapters for SIP/RTP, Cloud API, WebRTC and SMPP/USSD.
Context preserved across channel handoffs — no re-authentication.

Integrate once. Reuse across every journey.

Connect customer interactions with CRM, BSS/OSS, billing, provisioning, field service, databases, APIs, and enterprise systems through reusable integration objects.

Compose helps teams avoid repeated backend integration work by turning common services into reusable building blocks for current and future journeys.

Open MCP interface over your existing OSS/BSS — vendor-agnostic.
The runtime stays on the path: auth, throttling, retries, masking, audit.
One integration investment, reused by every current and future agent.

COMPOSE FEATURES

Built for telecom teams creating AI-ready customer journeys

One workspace for journey designers, developers, CX teams, and operations teams to build, test, govern, and launch customer-facing services across digital and legacy channels.

Smart Home Dashboard

See active channels, pending approvals, recent updates, favourite apps, templates, and quick-create actions from the moment teams log in.

Visual Journey Canvas

Build service flows using nodes, decisions, pages, variables, reusable components, and backend actions — with auto-save, undo/redo, and version snapshots.

AI Project Management

Manage AI projects, prompts, training documents, knowledge APIs, linked applications, and AI configuration from one workspace.

Hybrid AI Orchestration

Combine deterministic business logic with AI-driven intelligence to create journeys that are conversational, controlled, and enterprise-ready.

Omnichannel Deployment

Launch services across IVR, USSD, SMS, WhatsApp, Messenger, Telegram, Webchat, and HTTP.

Device-Style Simulator

Test WhatsApp, USSD, and SMS journeys with live execution, channel previews, connection status, logs, and API/DB/script visibility.

Reusable Onboarding Portal

Centrally manage reusable APIs, GraphQL services, database connections, scripts, variables, templates, and shared components.

Smarter Connectors

Trigger the right journey through short codes, intents, HTTP endpoints, and channel-specific connectors.

Workspace Governance

Manage users, workspaces, approvals, access controls, activity logs, Snap History, and secure reusable resources.

Reports and Logs

Track sessions, API behavior, user activity, component execution, conversation records, and operational performance.

Secure Enterprise Access

Support role-based access, token authorization, Azure MSAL SSO, workspace isolation, encryption, and 2-way SSL.

Guided Build Experience

Help teams move faster with journey templates, homepage guidance videos, contextual tips, quick creation, and reusable service assets.

COMPOSE EDGE

Compose fast. Stay open. Govern at scale.

Point AI solutions create sprawl. Every new use case becomes another integration, another vendor dependency, another model cost, and another workflow to manage.

Compose gives operators a different path.

It brings customer journeys, AI agents, backend tools, channels, and governance into one orchestration workspace — so teams can build faster without losing control.

Flow and agent building

Prompt control

Intent matching

Knowledge retrieval

Backend tool access

Reusable service logic

Model governance

Channel orchestration

Audit and policy control

Accelerate development with AI orchestration

Integrate scalable AI orchestration and intelligent prompt engineering into your customer experience apps, reducing complexity and boosting operational efficiency.

1:10

developer requirement

enabling your team to achieve more with fewer resources.

faster time-to-market

deploy customer experience apps 3 times faster.

>20%

enhanced customer experience

with intelligent and personalized automation.

faster development cycles

low-code development combined with AI efficiencies.

Compose for every telecom service journey.

From fast-tracking legacy call flows to transforming them into AI-powered journeys, Compose helps teams build customer services where channel volume, backend complexity, and AI opportunity intersect.

DEPLOYMENT & TIME TO VALUE

Start with one journey. Scale into AI-first operations.

Compose layers onto your existing telecom, contact center, and OSS/BSS environment — no rip-and-replace required.

Teams can begin with one high-impact journey, connect the systems it needs, prove value quickly, then expand across channels, agents, and use cases on the same platform.

Weeks

Phase 1 · Foundation

Wrap backend capabilities once and reuse them across agents, journeys, channels, and future services.

Months

Phase 2 · Expand

Add more customer channels, AI agents, backend integrations, and governance controls across teams and use cases.

Ongoing

Phase 3 · AI-First Operations

Scale a reusable, governed journey and agent estate that can be composed on demand.

CARRIER-GRADE SERVICE CREATION

Built for the scale and complexity of telecom CX delivery

FAQs

Why Introducing AI to a Traditional Contact Center Doesn’t Deliver Results

Omnichannel orchestration for the AI-first telco