An Omnichannel AI Engine
for Integrated Telecom CX

A 360-Degree Strategy for Telco-Grade AI Transformation

As customer expectations rise and interaction volumes grow, telecom operators face increasing pressure to improve CX without increasing cost-to-serve.
Traditional IVR and contact-center models were not built for this scale. Fragmented systems and human-dependent operations limit both efficiency and CX outcomes.
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This whitepaper outlines how operators can adopt an AI-first CX operating model—unifying conversational IVR, AI agents, human workflows, outbound engagement, and CX insights into a single, production-ready engine.

You’ll learn how to:

• Modernize IVR with voice-first, context-aware AI
• Automate high-volume interactions while preserving human oversight
• Unify CX insights across IVR, AI, human agents, and outbound
• Reduce cost-to-serve and improve resolution at scale