CUSTOMER SERVICE AUTOMATION

AI at the heart of intelligent banking

Sense AI empowers digital enterprises within the BFSI sector with pre-built use cases to transform customer experience management with industry-leading accuracy and speed.

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Achieve your customer experience (CX) KPIs effortlessly with Sense AI, Wavenet’s conversational AI platform featuring voice and messaging for intelligent, always-on customer engagement. From pre-call, during-call, and post-call processes to actionable insights, Sense AI manages both inbound and outbound outreach with precision, delivering smarter, faster, and more efficient customer service.

Designed for

BFSI industry  

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AI agent
always-on digital concierge

Whether it’s voice calls or messaging, Sense AI delivers real-time, personalized customer care and 24/7 intelligent support, anytime, anywhere.

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AI assistant
for agent support

Sense AI collaborates with your agents, personalizing workflows and offering real-time guidance and coaching for proactive support -resulting in happier agents, satisfied customers, and faster ROI.

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AI analytics
for insights

With Sense AI insights, enterprises in the BFSI sector can stay ahead of customer needs and sentiments, unraveling the data dilemma through advanced algorithms across pre-call, during-call, and post-call stages.

SENSE AI EDGE

Industry leading speed and accuracy

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Leading-edge voice AI

Powered by industry-leading voice AI, Sense AI resolves issues in seconds - identifying problems, fixing them, and offering personalized deals seamlessly.
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Omnichannel integration

Seamlessly connect voice, chat, email, social media, and other digital channels to deliver a unified customer experience.
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Advanced AI orchestration

Advanced prompt engineering and optimized customer journey flows enable AI to solve real customer problems quickly and intelligently.
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Sense AI Features

Personalized, proactive and fast engagement, every time!

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Live-agent handover  

Automatically transfer only complex queries or requests for live agents in real-time, ensuring fast issue resolution.

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Active learning

A dynamic knowledge base that learns with every interaction for optimized outcomes and streamlined operations.  

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Post-interaction feedback loop

Automatically gather customer feedback after every interaction to measure satisfaction and drive continuous improvements.

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Intelligent recommendations

Use data to create personalized experiences with advanced data analytics and anticipating customer behavior at every touchpoint.

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Precision-driven analytics

Sense AI’s robust analytics toolkit turns every customer conversation into a blueprint for smarter, sharper CX strategies.

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Natural, human-centric engagement

Conversations that feel real with connections that deliver results - Sense AI blends NLU precision with next-gen AI to give your customers human-like experiences across channels.

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Language-agnostic AI

Speak your customer’s language and turn every conversation into a global connection with Sense AI’s multi-lingual integrations, enabling smooth, contextual conversations across borders.

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Proactive call summarization  

From conversation to conclusion in seconds – Sense AI automates call summaries with actionable insights, freeing agents from manual notetaking.

CHANNEL INTEGRATION

Seamless digital channel integration

A unified approach to digital channel integration, our solution empowers you to seamlessly connect legacy systems with cutting-edge digital applications, enabling rapid transformation without losing the value of existing investments.

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SMS
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USSD
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IVR
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Email
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Live Chat
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Webchat
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WhatsApp
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Messenger
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Telegram
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Viber
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Instagram
FOR CONTACT CENTERS 

Pre-built Sense AI modules

Sense AI empowers BFSI organizations to quickly launch customer experience automation with advanced conversational AI in voice and messaging, optimizing contact center operations across various service areas.

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Intelligent call routing  

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Intelligent cold calling

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Survey automation

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Post call analyzer

The AI advantage banks can gain with Wavenet’s Sense AI

80%
automation

of financial queries through intelligent workflows.

40%
increase 

in customer satisfaction with human-like conversations and personalization.

2x
improvement

in agent productivity with smarter workflows, and real-time support.

70%
reduction

in operational costs with reduced agent training and automated processes.

Connect global, speak local

Sense AI ensures seamless communication in your customers' preferred language, no matter where they are. Break language barriers and deliver personalized customer experiences worldwide.

  • Multi-language support
  • Real-time translation
  • Automated language detection
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The trusted choice of global enterprises  

SENSE AI USE CASES

Top the charts in CSAT with Sense AI

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Unified AI-powered IVR chatbot
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Payment reminder cold calling
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Personalized loan and mortgage guidance
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Churn management
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Cross-sell/upsell financial products
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Your bank, your rules: Build it your way.

Explore Wavenet’s low-code developer platform, Compose, designed to accelerate the building, deployment, and management of customer experience applications in days, not weeks!

Explore Compose
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Case Study

AI-powered IVR optimizations for a Tanzanian enterprise

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Challenge

The company faced challenges due to siloed channels, resulting in inconsistent customer experiences and high operational costs. Their legacy IVR system could only handle basic inquiries, lacked scalability, and couldn't support the high call volumes of 40,000 to 50,000 daily. Additionally, there were limited digital self-service options, and the lack of advanced analytics hindered operational optimization and revenue growth.

Impact

85%

of calls handled by AI

65%

IT cost saving

70%

faster FCR

3x

scalability during peak hours

Unlock practical, scalable AI-driven customer experiences for BFSI

At Wavenet, we focus on delivering AI that’s not just innovative, but actionable and scalable.

Request a demo
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