Dialog Axiata PLC Sri Lanka today launched the first four-digit freephone Coronavirus Covid-19 hotline (1390) in partnership with the leading telco software and systems engineering company, Wavenet International (www.globalwavenet.com), and My Health Solutions Pvt Ltd in an attempt to assist the people of Sri Lanka requiring information, advice and support on the COVID-19 Coronavirus. This is an initiative endorsed by the Sri Lankan government and the country’s health ministry.
The hotline provides access to critical information on the Coronavirus and to doctors, without the need for people to physically visit a hospital or a clinic.
Callers will be able to dial the hotline number 1390 from any network in Sri Lanka to receive this free service which is offered free for customers of Sri Lanka’s largest mobile subscriber based owned operator, Dialog, and from any other network operator that allows free access to this number.
The IVR platform (Medi Wave) was developed by Wavenet using smart IVR call flows to ‘voice out’ information and updates on the COVID-19 virus, based on a list of questions on the Coronavirus. Hotline users are able to speak to a professional MyDoctor agent, and then be transferred to a doctor if required for medical advice.
The Hotline service is offered free for Dialog customers and networks that offer free access to this service, in three languages in English, Sinhala, and Tamil to ensure it reaches the far corners of the island and into every home. Wavenet is also planning the addition of an Android/iOS App to the Covid-19 health information service.
Wavenet Founder and Chief Executive Officer Suren Pinto stated on this occasion:
“At such a critical time during a pandemic that’s been unseen before, and as a responsible corporate entity operating in Sri Lanka, Wavenet is delighted to be launching what we believe is a useful and timely tool – the platform behind the 1390 hotline initiative with Dialog and MyDoctor to ensure we do our part in helping the people of Sri Lanka. To be able to offer access to valuable information, dynamically, with important and up-to-date information via easily digestible IVR services in three languages on the COVID-19 Coronavirus, represents a positive step towards our efforts in contributing towards being a socially responsible entity of Sri Lanka and its people.”
