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Discover Wavenet’s Spark suite, the preferred unified media platform by global telco operators offers businesses a consolidated media solution delivery platform and a messaging platform with advanced Interactive voice response (IVR). A scalable and high-performance solution to drive return on investment with many value-added benefits.
Spark enables Communication Service Providers (CSPs) and mobile operators to offer superior customer experiences when delivering Interactive Voice Response (IVR), Ring Back Tone (RBT), Voice Mail Service (VMS), Missed Call Alerts (MCA), Missed Call Generator (MCG) and Zero-balance Notification services seamlessly.
Single Graphical User Interface (GUI) feature to manage and deploy the entire Spark suite
API-driven architecture to cater to increased connectivity requirements
Interoperability with third-party systems
Optimum load balancing capability for uninterrupted services
High scalability and containerized architecture solution
A future-proof platform using open standards to networks such as IP Multimedia Subsystem (IMS)
Deployment in Kubernetes for faster and more efficient Value-added Service (VAS) orchestration & automated deployments through the Continuous Integration / Continuous Deployment (CI/CD) pipeline
A common licence solution dynamically applied to any multiple services
Spark IVR is an automated phone system technology that allows incoming callers to access information via a voice response system. Features include:
Spark enables Communication Service Providers (CSPs) to offer a fully-fledged RBT service to a broader market segment. RBTs are executed when a call is initiated with a service subscription, thereby expanding monetisation opportunities, and increasing customer adhesion. Features include:
This Spark voice platform offers services such as VMS and Miss Call Alert (MCA), including the traditional capabilities of Interactive Voice Response (IVR) service, such as recording audio messages, and the contemporary features, such as subscriptions through websites and email alerts.
Spark’s Missed Call Alerts (MCA) is a call completion value-added service where the users are notified via an SMS about callers that have tried to reach them while they were away from the operator network.
Spark SCS consolidates key loan or credit services and ensures call continuity for CSPs with always-on subscriber services. Features include:
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