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If you are looking for a truly transformational digital solution for your telco business or want to glean business intelligence to increase ROI through cutting-edge tech, connect with us.

Reaching million with powerful digital services

Hear it from our customers

Wavenet’s IVR+ capabilities, combined with the power and accuracy of Google AI for Natural Language Processing (NLP), delivered an innovative value-added service to one of Asia’s largest telecommunication group’s customers. The operator introduced a unified 888 shortcode to their customer, which enabled them to manage multiple IVR services. The solution reduced 20% of the inbound calls to the customer service center and reduced OPEX costs significantly.

Telco Operator in Mobile Telecommunications - Cambodia
TUNES AND TONES - CALL CENTRE IVR SOLUTIONS

Wavenet’s single service creation platform enabled IVR and USSD services to deliver multi-channel efficiencies for an international communications company operating across the Middle East, North Africa and Southeast Asia, a pioneer in introducing leading-edge tech and telecommunication solutions to customers, delivering a broad range of content and services via its advanced data-centric mobile and fixed networks.

Media and Communications Service Provider in Mobile Telecommunications – Maldives
IVR AND USSD SERVICES

Wavenet’s automation and digital transformation suite of solutions increased call center operational efficiencies to the second largest blue-chip mobile phone and network operator in Bolivia, Latin America, providing service over AMPS, TDMA and GSM, GPRS networks, both at 850 MHz for mobile telephony as well as WiMAX internet. The operator experienced up to 57% reduction in calls and gained maximum impact for its IVR services with Wavenet’s holistic solution and enabled quick Time-to-Market (TTM).

Communications Service Provider in Mobile Telecommunications – Bolivia, Latin America
IVR, RBT, VMS/ MCA, ZB

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    Global Wavenet Offices

    Singapore(Head Office)

    +65 6809 1117

    Monday–Friday 9am-6pm

    info@globalwavenet.com

    Global Wavenet Pte Ltd 1, Fusionopolis Place#03-20, Galaxis (West Lobby) Singapore 138522 Singapore

    Latin America

    +57 1 6231000

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    info@globalwavenet.com

    Calle 100 # 8a - 37 Oficina 510, Torre A World Trade Center - Bogotá , Bogotá, Cundinamarca 110121, Colombia

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    +618 9480 0422

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    info@globalwavenet.com

    Level 3, 1060 Hay Street, West Perth WA 6005, Australia

    Sri Lanka (Tech Hub)

    Wavenet International Pvt. Ltd.

    +94 11-7816850
    ( Financial Inquiries)

    Monday–Friday 9am-6pm

    +94 11-7816851
    ( General Inquiries)

    Monday–Friday 9am-6pm

    info@globalwavenet.com

    Wavenet International Pvt. Ltd. 231 Galle Road, Colombo 4, Sri Lanka