Global Telco’s Maldives Operation Unifies VAS with Low‑Code Platform

The challenge

A leading telecom operator in the Maldives faced fragmented VAS infrastructure where each channel (IVR, USSD, chat) operated in silos. This setup:

• Slowed down service launches - often taking 2–4 weeks for updates. ‍
• Increased operational overhead - and duplicated effort across channels. ‍
• Limited scalability - to handle rising traffic and digital engagement demands.

The operator needed a future‑ready, omnichannel platform to accelerate rollouts and simplify VAS management.

‍

The solution

We deployed a telecom-grade low‑code integration hub to unify VAS and enable rapid omnichannel growth:

• Single‑journey design  - build once, deploy across USSD, IVR, WhatsApp, Viber, and Messenger. ‍
• Low‑code flow creation  - drag‑and‑drop tools reduced launch times to under a day. ‍
• Future‑ready architecture  - containerized microservices scaled to 580 TPS with N+1 redundancy. ‍
• Always‑on availability  - active‑active deployment with automated load balancing and zero manual failover. ‍
• Real‑time visibility  - Grafana dashboards and CARS analytics for live traffic and error monitoring. ‍
• Seamless migration - four key services migrated, enabling full in‑house control for future flows.

‍