How to Deliver Superior IVR Customer Experiences in Telecommunications
In this paper, Kalyan Achyutuni, CIO of Smart Axiata, and Suren Pinto, Global Wavenet CEO, discusses how telco organisations can deliver advanced IVR solutions through innovation and IVR value drivers, and how telco organisations can combine best practices with strong technology integration to impact operations and optimize investments in IVR tech solutions.
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