Global Wavenet attended the 2019 National Best Quality ICT Awards (NBQSA). heldon 11th October at The Galadari Hotel in Colombo. The event wasorganized by the Sri Lankan Section of the BCS (British Computer Society).NBQSA Awards recognizes outstanding achievements oforganizationscontributing towards theupliftingof the country’s ICT sector through the development of high–quality ICT products that are recognized internationally, provided opportunities for Sri Lanka’s skills development in the sector, and have achieved superior service/product qualities on par withinternational standards.
Wavenet’s latest innovation, ‘Compose’launched early this year,won merit at the NBQSA 2019 awards ceremony under the research category. This latest solution, Compose, is an omnichannel customer engagement Cloud platform that seamlessly bridges interaction between a communications provider or a mobile network operatorwith its customer bases on multiplecommunicationchannels such as facebook messenger, viber and whatsapp.
Wavenet’soverall Digital Solution Suite isarchitecturedaround improving core operations of a telco organization to gain competitive advantageand Compose in particular,delivers advancedbackend software infused with AItoensure a telco’sservice delivery entails effective customerengagement, efficiency inservicinglead times and ultimately an increase in ARPUs.
Wavenet is a global software solutions provider in the telecommunications industry serving millions of subscribers in Oceania, Africa, and Latin America. Similar to ‘Compose’, Wavenet’sproduct roadmap under the Digital Transformation Suiteis set to see amultitude of innovationsbeing delivered alongside its other award-winning telco solutions portfolio such as Wavenet’sUnified VAS solutions, charging and revenue management and BSS orchestration solutions.
Last year in 2018 Wavenetreceivedtwo awards for its Unified VAS solution – a Gold Award for Best Communications Applicationsproviderand named as the overallsilver winner of the event. The company also competed against 17 other Asian countries to wina prestigious merit awardunder the Industrial Specialized Solutions categoryat the 2018 International APICTA awards in China.