A Unified Media Platform with Advanced IVR (Interactive Voice Recognition) & Media Deployment Capability
Wavenet's Spark platform includes a suite of tools that enables CSPs and mobile operators to offer superior customer service experiences while reducing cost, and offering the opportunity to generate additional revenue through the following services:
The Spark IP Media Server platform is a pre MRF media server built using Open standards and can be easily integrated into even evolving networks such as IMS networks making it future-proof and facilitating Operators to extract greater returns on investments.
Consolidated service platform for real-time media processing and DTMF detection
VoiceXML v2.1 and CCXML v1.0 Compliant
Full W3C standards support
Text-to-speech (TTS) with MRCP 2.0 support
Inbound and Outbound call handling capability
Web-based application and comprehensive reporting for in depth traffic analysis
Spark platform can be used as a base for all types of voice applications supporting CCXML and VXML. Programed SOAP interface opens up the platform to external applications to offer higher-value services to the consumers. The Spark IPMS platform also supports the operation of multiple revenue generating applications.
Multi codec compatibility facilitates integration with almost any Operator voice switch. The ability to transcode and support different media codecs allows the maximum usage of the available voice channel bandwidth and give a better quality experience to the end user. The supported media codecs (with transcoding) :
Advanced call control
Real time REST APIs allow for the receipt, initiation and forwarding of call control
Blind transfers – call control is passed to 3rd party and call leg can be terminated. This is extremely useful in real life situations such as customer care applications, where if a customer wants to, he/she can select option to speak to an agent and call can be transferred without prompting to go back to main menu.
Bridge transfers – call control is maintained within the system. However media is transferred to 3rd party but may be done as a copy. This is important in situations where control of call is necessary and option should be made available for reverting to former option.
The Future of Speech Synthesis - Text-To-Speech
Text-to-speech ( TTS ) is now fully supported to allow greater options to gather inputs from callers apart from traditional input methods such as DTMF. The connectivity to external web servers for services e.g. over MRCP to communicate with external speech servers for TTS services.